Customer Care Desk
We Are Here to Help
Have a question regarding product specifications, your delivery status, or need assistance with an order? Our support specialists are available Monday through Friday.
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Email Support
Send us an email anytime and our team will get back to you promptly.
Response within 24 business hours
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Operating Hours
Customer service team hours:
Monday – Friday: 9:00 AM – 6:00 PM EST
Weekend inquiries replied Monday morning
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Fast Domestic Delivery
All tools and equipment dispatch from US fulfillment centers.
Free Standard Shipping (3–5 Days)
Dispatched within 24–48 business hours
Frequently Asked Questions
How long does delivery take?
Orders are processed within 1–2 business days and arrive in 3–5 business days via FedEx or UPS.
What is your return policy?
We offer a 30-day money-back guarantee with $0 restocking fees. Contact us at support@maerka.shop to request an RMA label.
How do I track my order?
Once your order is handed over to the carrier, you will automatically receive an email with your tracking number.